Customer Support

Important notice

The health and safety of our customers and employees is our highest priority. We are constantly monitoring the situation and acting based on the latest information and UK government recommendations.

Due to safety precautions put in place because of the coronavirus outbreak and to safeguard our colleagues, we are prioritising any in guarantee repairs on an individual basis. As a result, we may not be able to send an engineer or provide support as quickly as we would like to.

We are doing our best to support you in any way we can, and we apologise if the answering times or repair visits are taking longer than usual.

We ask for your support in allowing us to help our most vulnerable customers get through to us as quickly as possible and request that, if you do not have an urgent query or problem with your product, you use the contact us form below rather than call us.

GDHV will honour all service or repairs required, provided the case is already open, or you have made contact with us while the product is still within its guarantee period. Because we are asking you to email us, it’s also taking longer than usual to respond to messages, sometimes up to 10 working days, but please be assured we will respond to all messages sent.

At present, we are unable to attend any out of warranty repairs. The majority of our products can be repaired or inspected by qualified electricians, or plumbers for our water products.

Thank you for your understanding at this most challenging time.

GDHV Customer Support Team